Shipping policy

Shipping Policy

At ZenCrate, we aim to make your order experience simple and reliable.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may be slightly longer during holidays or periods of high demand.

Estimated Delivery
For orders shipped within the United States, estimated delivery is generally 6-12 business days after processing. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, or other circumstances outside our control.

Order Tracking
When tracking information becomes available, it will be sent to the email address provided at checkout. Tracking updates may take a few days to appear after shipment.

Multiple Packages
Some orders may be shipped separately and arrive in more than one package.

Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.

Delayed, Lost, or Damaged Orders
If your order is significantly delayed, arrives damaged, or appears to be lost, please contact us through our Contact page and we will help you review the situation.

Thank you for shopping with ZenCrate.

 

 

 

 

Delayed, Lost, or Damaged Orders
If your order is significantly delayed, arrives damaged, or appears to be lost, please contact us through our Contact page and we will help you review the situation.

Thank you for shopping with ZenCrate.